Return & Refund Policy

(UAE Consumer Protection Compliant)

At Arabia Gadget, we are committed to fair trade practices and customer satisfaction in accordance with the UAE Consumer Protection Law and Regulations. This policy explains the terms for returns, refunds, cancellations, and exchanges.

1. Return Eligibility (14-Day Policy)

Customers may request a return within 14 days from the date of delivery, provided that:

  • The product is unused, unopened, and in its original condition

  • Original packaging, accessories, manuals, and proof of purchase are included

  • The item is suitable for resale

Returns that do not meet these conditions may be refused, in line with UAE regulations.

2. Non-Returnable Items (UAE-Specific)

The following items are not eligible for return or refund under UAE Consumer Protection Law:

  • Opened or used accessories (earphones, chargers, cables, power banks, etc.)

  • Personal-care or hygiene-related products once opened

  • Digital or downloadable products

  • Items damaged due to misuse, neglect, or unauthorized repair

  • Products marked as Final Sale, Clearance, or Non-Returnable

3. Consumer Rights (UAE Law)

In accordance with UAE Consumer Protection regulations:

  • Customers have the right to receive products free from defects

  • Defective or non-conforming products may be repaired, replaced, or refunded

  • The choice of remedy (repair, replacement, or refund) may depend on product condition and supplier availability

4. Return Procedure

To initiate a return:

  1. Contact Arabia Gadget customer support within 14 days of delivery

  2. Provide your order number and reason for return

  3. Obtain return approval before sending the item

Returns submitted without prior approval will not be accepted.

5. Return Shipping (UAE Practice)

  • Customers bear return shipping costs for change-of-mind returns

  • Arabia Gadget covers return shipping for defective, damaged, or incorrect items

  • Returned items must be securely packed to avoid transit damage

6. Refund Processing

  • Refunds are issued only after inspection and approval

  • Approved refunds are processed via the original payment method

  • Refunds may take 7–14 business days, depending on the bank or payment gateway

  • Delivery and service fees are non-refundable, unless the return is due to our error

7. Cash on Delivery (COD) Terms (UAE)

For Cash on Delivery (COD) orders:

  • Refunds are processed via bank transfer or store credit only

  • Cash refunds are not provided

  • Customers must supply valid bank details

  • COD service or handling fees are non-refundable

  • Refusal of COD deliveries without valid reason may result in order restrictions

8. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect:

  • Notify us within 48 hours of delivery

  • Provide clear photographic or video evidence

Once verified, we will arrange a repair, replacement, or full refund in compliance with UAE Consumer Protection Law.

9. Exchanges

Exchanges are subject to stock availability. If an exchange is not possible, a refund or store credit will be offered.

10. Order Cancellations

  • Orders may be canceled before dispatch

  • Once shipped, cancellations are treated as returns

  • Repeated refused COD orders may lead to account restrictions

11. Warranty & Manufacturer Support

Warranty coverage, where applicable, is provided by the manufacturer in accordance with UAE standards. Arabia Gadget does not provide independent warranties unless explicitly stated.

12. Dispute Resolution

If a dispute cannot be resolved directly with Arabia Gadget, customers may raise a complaint with the UAE Consumer Protection Department in accordance with applicable laws.

13. Policy Amendments

Arabia Gadget reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on our website.

14. Contact Information

For all return, refund, or cancellation requests, please contact Arabia Gadget customer support with your order details.